At Kurtibloom, we’re committed to providing you with premium ethnic wear and a smooth shopping experience. If something isn’t right with your order, here’s how we can help:
🔄 1. Exchange Policy
We offer exchanges in the following cases:
- 👗 Incorrect Size
If the size doesn’t fit, we’ll exchange it for the right size (based on availability). - 📦 Damaged or Defective Product
If your item arrives damaged or faulty, we’ll send a replacement. - 🔄 Wrong Product Received
If you got a different product than you ordered, we’ll exchange it for the correct one.
⚠️ Important: A parcel opening video is compulsory to process exchanges for damaged, defective, or incorrect products.
💳 2. Out-of-Stock Products
If the product you want for exchange is out of stock, we’ll issue a Kurtibloom Credit Note.
You can use this to shop anything else on our website.
🔁 3. Return Policy
If you want to return a product:
- 🕒 Contact us within 3 days of receiving it.
- 💰 We offer a Kurtibloom Credit Note instead of refunds.
- 🚫 Shipping charges are non-refundable.
You can use the credit note for future purchases on our website. It will be sent to you via email or WhatsApp.
🚚 4. Shipping Charges
- 📦 Customer pays for return or exchange shipping.
- ❌ If the product was damaged or wrong due to our error, we’ll cover the shipping.
✅ 5. Return/Exchange Conditions
- Products must be unused, unaltered, and have all tags intact.
- Washed, worn, or customized items cannot be returned or exchanged.
📝 6. How to Initiate a Return/Exchange
- ✉️ Email us at Care@kurtibloom.com or message us on WhatsApp 📱 within 3 days of delivery to initiate your return or exchange.
- 🧾 Share your order number, product name, and reason.
- 📦 Follow return instructions from our support team.
- 💌 Once we receive and inspect the item, we’ll issue your Kurtibloom Credit Note.
❌ 7. Exceptions
- 🚫 Custom-made or personalized items are not eligible for return, exchange, or refund.
By placing an order, you agree to this policy. For any questions, just drop us an email at Care@kurtibloom.com — we’re here to help! 💛
🌍 International Orders
Currently, we do not offer return, exchange, or refund for international orders.
But good news — international shipping is coming soon! Stay tuned ✈️💫.