Return, Exchange & Refund Policy – Kurtibloom

At KurtiBloom, we want you to feel confident in every purchase. If something isn’t quite right, we’re here to make your return or exchange experience as smooth as possible.

✅ 7-Day Return & Exchange Policy (India Only)

You may request a return or exchange within 7 days of delivery if the item is:

• Unused
• Unwashed
• Unaltered
• In original condition with all tags and packaging intact

🔁 Only one-time exchange is allowed per order.
📆 Requests after 7 days will not be accepted.

🛍️ How to Initiate a Return or Exchange

Contact us via:

📱 WhatsApp: +91 63547 85848
📧 Email: care@kurtibloom.com

Provide:

• Your Order Number
• Product Name
• Reason for return/exchange
• Parcel opening video (mandatory for damage/defect claims)

Once your request is approved, our team will:

• Arrange a reverse pickup (if your location is serviceable)
• Perform a Quality Check (QC) on the returned item
• Proceed with exchange or issue a KurtiBloom Credit Note (In case of return)

🔄 Exchange Terms

• If the desired size/product is in stock, it will be shipped after QC.
• If it’s unavailable, you will receive a KurtiBloom Credit Note, valid for 3 months from the issue date.
• Credit Notes can be used for future purchases on www.kurtibloom.com.

💳 Refunds via Credit Note Only

We do not offer refunds to bank accounts or original payment methods.

All eligible returns are refunded as KurtiBloom Credit Notes unless a rare exception is approved by our support team.

❗ Wrong or Damaged Items

If you received:

• An incorrect item
• A damaged product
• A defective item

Please contact us within 7 days and select “Wrong/Damaged Item” as the reason.
✅ A parcel opening video is compulsory to process such claims.

🚚 If Reverse Pickup Is Unavailable

You may self-ship the product to:

KurtiBloom Returns
701, Raj Textile World,
Near The World Hotel,
Surat, Gujarat – 395010
📞 +91 63547 85848

Once we receive and approve your return, we’ll issue your Credit Note and reimburse courier charges (share your courier receipt and tracking details).

🎁 Combo/Product Set Return Policy

• If you return part of a combo/set, the refund/credit note will be based on the discounted price of individual items.
• Any offers/promotions based on item count or value will be recalculated if partial returns are made.

🌍 International Orders

Currently, we do not accept returns or exchanges on international orders.
📦 International shipping is coming soon — stay tuned!

❌ Order Cancellations

To cancel an order, contact us within 6 hours of placing the order via WhatsApp or email.
📦 Orders cannot be cancelled once shipped.

📞 Need Help?

We’re happy to assist you!

📧 Email: care@kurtibloom.com
📱 WhatsApp: +91 63547 85848

Thank you for shopping with KurtiBloom – A Pehrayat Brand. Your satisfaction is our priority! 💫